FIREWORKS WILL NOT BE SUPPLIED TO ANYONE UNDER THE AGE OF 18 YEARS. IT IS A CRIMINAL OFFENCE FOR ANYONE UNDER THE AGE OF 18 TO BE IN POSSESSION OF FIREWORKS IN A PUBLIC PLACE. IF IN DOUBT WE WILL ALSO ASK FOR IDENTIFICATION ON ANY ORDERS.

ALL OUR FIREWORKS COMPLY WITH BRITISH SAFETY STANDARDS (BS7114: Part 2: 1988).

About Us
Fireworks Arcade is completely dedicated to your total satisfaction. If you have any suggestions or comments please do not hesitate to email us at sales@fireworksarcade.com

Disclaimer
Before using our website, please read the terms set out below. By Using this website you agree to be bound by the terms of use. We reserve the right to review and revise the terms from time to time, without prior notice. By using this site you are automatically bound by any such changes. If you find the terms to be unacceptable you must immediately terminate your use of this website.

Substitutes
We reserve the right to make substitutes. Any substitutes will be equal to or greater value than the fireworks replaced.

Returns & Refund Policy
Goods must be returned within 7 days from authorisation. We are unable to accept returns of of unwanted and non-faulty items after 7 days. No refund can be given for the original shipping/postage cost of any items which are returned for credit. The refund given will be for the cost of the item only.
Before returning any items the customer must telephone us for a Returns Authorisation Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.
Goods must be returned 'as sold', in the original packing and with all paperwork and accessories, this is at the.
Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
Goods must be returned within 7 days from authorisation. We are unable to accept returns of of unwanted and non-faulty items after 7 days.
You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number.
Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.
Refunds will be made by cheque.

Please Note:
* Refunds will be made by cheque.
* Faulty, incorrect or missing stock will carry no charge on refund.
* On credit card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of Fireworks Arcade (e.g cancellation of your display etc.). If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.

Typographical errors
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse any orders listed at the incorrect price. This also applies to typographical errors of product descriptions and delivery charges.

Pricing
Despite our best efforts there may be errors in pricing within our online store. In the event that a price is higher we will be obliged to cancel the whole order.

Delivery
You must make sure you are available to take delivery or the carriers will charge an additional delivery charge for re-delivery which we will debit from your card. Please make sure there will be someone at the delivery address to avoid the extra charge for re-delivery.

Handling Complaints
All complaints should be sent by email to sales@fireworksarcade.com. All complaints will be acknowledged within 5 working days of receipt. We will endeavour to resolve all complaints within a two week period. The consumer will be informed throughout the process.

Statutory Rights
Nothing contained within our Terms and Conditions in any way affects, excludes or limits your statutory rights.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Reaching Us
If you need to reach us, please email us on sales@fireworksarcade.com, alternatively, you can call for us on 020 8441 9427 or 07930 863 282.