Substitutes
We reserve the right to make substitutes. Any substitutes will be equal to or greater value than the fireworks replaced.
Shipping And Handling
Our shipping charges vary depending on the type of fireworks ordered. We do not ship to Ireland.
Delivery Schedule We will usually give a minimum 2 day delivery throughout the UK (Excluding Ireland) to customers. Customers based in London, we can offer a same day or next day delivery if required (subject to an additional charge. For same day or next day London orders, it is required that this must be specified on the order pages.
Returns & Refund Policy
Goods must be returned within 7 days from authorisation. We are unable to accept returns of of unwanted and non-faulty items after 7 days. No refund can be given for the original shipping/postage cost of any items which are returned for credit. The refund given will be for the cost of the item only.
Before returning any items the customer must telephone us for a Returns Authorization Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.
Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.
Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
Goods must be returned within 7 days from authorisation. We are unable to accept returns of of unwanted and non-faulty items after 7 days.
You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number.
Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.
Please Note:
* Refunds will be made by cheque.
* Faulty, incorrect or missing stock will carry no charge on refund.
* On credit card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of Fireworks Arcade (e.g cancellation of your display etc.). If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.
